“Rate Us” – the Newest Feature in the EKO Smile App
“Rate Us” – the Newest Feature in the EKO Smile App
At EKO Bulgaria, we believe that the best lessons come from the people we serve every day – our customers. That’s why we’re proud to introduce the newest feature in the EKO Smile mobile app – “Rate Us”.
With this new functionality, you now have the opportunity to share your feedback in real time, right after visiting one of our service stations. Fast, easy, and convenient – just a few clicks away. Your feedback is immediately received and reviewed by our team – not as just another data point, but as an opportunity to improve.
Why “Rate Us”?
This new feature reflects EKO Bulgaria’s strong commitment to service quality and customer satisfaction. Here’s what it aims to achieve:
Capturing feedback when it matters most:our customers can instantly share their impressions, allowing us to respond quickly and appropriately.
Every voice matters:we believe that every opinion – whether it’s praise or constructive criticism – is a valuable signal guiding us toward continuous improvement.
Feedback as a growth tool:we go beyond statistics. Every comment is a chance to grow and strengthen the trust between us and our customers.
Commitment to quality: Every “thank you” or suggestion for improvement affirms that excellent service is not just a promise, but a real responsibility we embrace.
Investing in digital transformation:this initiative is part of our investment in building a culture where dialogue with our customers is not just a formality, but a core value.
How Does the New Feature Work?
Customers simply need to download or update the EKO Smile mobile app. After visiting one of our locations, they can quickly submit their rating and share feedback through a few easy steps. This provides an intuitive and efficient way for customers to express their opinion, creating a two-way communication flow – our company receives valuable insights, and customers feel heard and appreciated.
Your Opinion Sets Our Direction
“Your opinion sets our direction” – this slogan reflects EKO Bulgaria’s mission to always be present, to listen, and to grow together with the people who best understand what quality service means. With every piece of feedback we receive, we strive to build a stronger connection with our customers by tailoring our services to better meet their needs and expectations.
We invite all our customers to take advantage of this opportunity to share their impressions and become part of our continuous improvement journey. Use EKO Smile, shop, and share – because YOU are what matters most to us!
